Terms of service

1. The service

Silentt Design provides graphic design for print shops (“you”) on a monthly subscription. You can send unlimited design requests; we work on one active request at a time and start the next as soon as the current one is delivered. Revisions are unlimited and don’t count against your queue.

2. Turnaround

Our average turnaround on standard jobs (business cards, flyers, menus, signage) is 24 hours, and file cleanup is usually same day. Larger jobs, such as a full brand identity or complex packaging, take longer, and we’ll tell you how long when you send them. Turnaround times are averages, not guarantees.

3. Fees and billing

The plan costs US$599 per month, billed monthly in advance, unless we agree a different plan with you in writing (for example, for multiple locations or more active requests). There is no setup fee and no minimum term.

4. Pausing and cancelling

You can pause or cancel at any time by telling us. A cancellation or pause takes effect at the end of the month you’ve already paid for, and you keep the service until then. Your designer and your files are waiting when you come back.

5. Ownership

Once a file is delivered, you own it outright, with full commercial rights and source files included, and you may resell it to your customers. We keep no claim over anything we make for you, and we don’t show work made for your shop publicly without your permission.

6. White-label and confidentiality

Everything we deliver is unbranded: no watermark, no credit line. We never contact your customers unless you ask us to, and then only under your name. We never work for another shop inside your trade area without telling you first.

7. Your responsibilities

• You confirm you have the right to use the material you send us (logos, photos, fonts, text) and that your customers have given it to you for this purpose.
• You check and approve the final proof before printing. We check every file carefully, but you are responsible for what goes to press.
• Requests should be design work for your shop and its customers, sent through the agreed channels.

8. Liability

If something we deliver is wrong, we fix it as quickly as we can, at no cost. Our total liability for any claim is limited to the fees you paid us in the month before the claim. We’re not liable for printing costs, lost profits or indirect losses.

9. Changes and contact

If we change these terms, we’ll tell existing clients at least 30 days before the change applies to them. Questions: hello@silenttdesign.com.